Privacy and Confidentiality Policy

Introduction

HUDWELL DELIVERY LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, billing address, and delivery address
• Payment Information: Credit card details, billing information, and transaction history
• Delivery Information: Package details, tracking numbers, delivery preferences, and special instructions
• Communication Data: Records of your communications with us, including emails, phone calls, and chat messages
• Technical Information: IP address, browser type, device information, and usage data when you visit our website

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your delivery requests
• Communication: To send you service updates, tracking information, and respond to your inquiries
• Payment Processing: To process payments and prevent fraudulent transactions
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you promotional materials and special offers (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, technology providers)
• Delivery Recipients: With the intended recipient of your package to facilitate delivery
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data during transmission and storage
• Secure servers and firewalls to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Access controls limiting data access to authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing of your personal information

To exercise any of these rights, please contact us at kendrahudson@hudwelldelivery.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Confidentiality Policy or our data practices, please contact us: